Terms & Conditions

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Terms and Conditions

IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING OR PARTICIPATING IN ANY SHUGA JET EXPERIENCE. BY MAKING A BOOKING OR PARTICIPATING IN ANY SERVICE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT PROCEED.

1. PARTIES AND ACCEPTANCE OF TERMS

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Client," "Guest," or "you") and Shuga Jet Inc. ("Shuga Jet," "we," "us," or "our"), a company incorporated under the laws of Alberta, Canada, with its principal place of business in Calgary, Alberta. By booking an experience, accessing our website, submitting a deposit, or participating in any Shuga Jet service, you acknowledge that:
  • You have read, understood, and agree to these Terms and Conditions in their entirety
  • You are at least 18 years of age or have obtained parental/guardian consent
  • You have the legal capacity to enter into a binding agreement
  • These Terms supersede any prior verbal or written agreements unless expressly stated otherwise in writing signed by an authorized Shuga Jet representative

2. NATURE OF SERVICES

  • 2.1 Experience Design Services Shuga Jet is a luxury aerial experience design company. We design, coordinate, and deliver curated helicopter-based experiences for personal milestones, celebrations, and events. We are not a licensed aviation operator.
  • 2.2 Aviation Partnership All helicopter flights are operated exclusively by our licensed third-party aviation partners ("Aviation Partners") who hold valid Transport Canada operating certificates. Shuga Jet acts as an experience curator and event coordinator. The aviation component of all experiences is governed by the Aviation Partner's own terms, safety regulations, and Transport Canada requirements.
  • 2.3 Services Include Experience package design and coordination Creative direction, styling, and theme execution Optional professional content creation (photography, videography, drone footage) Logistics coordination and client communication Curated gift kits and add-on services Facilitation of helicopter bookings through licensed Aviation Partners

3. BOOKING, PAYMENT, AND PRICING

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  • 3.1 Booking Process All bookings must be confirmed in writing via our official booking channels. A booking is only confirmed upon receipt of the required deposit and a written booking confirmation from Shuga Jet.
  • 3.2 Pricing All prices are quoted in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without notice until a booking is confirmed. Quoted prices do not include applicable taxes unless expressly stated.
  • 3.3 Deposit Requirements A non-refundable deposit of 50% of the total package price is required to secure your booking The remaining balance is due no later than 14 days prior to your scheduled experience date Bookings made within 14 days of the experience date require full payment at time of booking
  • 3.4 Late Payment Failure to remit the balance by the due date may result in cancellation of your booking without refund of the deposit. Shuga Jet reserves the right to charge interest on overdue amounts at 2% per month compounded monthly.
  • 3.5 Taxes All applicable federal and provincial taxes (including GST/HST) will be applied to your invoice as required by Canadian tax law.

4. CANCELLATION, RESCHEDULING, AND REFUND POLICY

4.1 Client-Initiated Cancellations Cancellations made 30 or more days before the experience date: Full refund of the balance paid, excluding the non-refundable deposit Cancellations made 15–29 days before the experience date: 25% of total package price refunded Cancellations made 7–14 days before the experience date: No refund. Credit may be issued at Shuga Jet's sole discretion Cancellations made less than 7 days before the experience date: No refund. No credit. Discounted experiences are at final sale and no refund can be processed.
  • 4.2 Rescheduling Clients may request to reschedule their experience subject to availability. Rescheduling requests made more than 14 days in advance will be accommodated at no charge (one reschedule permitted). Rescheduling requests within 14 days may incur a CAD $150 administrative fee.
  • 4.3 Weather and Force Majeure Cancellations If Shuga Jet or our Aviation Partner cancels or reschedules your experience due to unsafe weather conditions, mechanical issues, or any force majeure event (including but not limited to natural disasters, pandemics, government orders, or civil unrest), you will receive: A full credit toward a rescheduled experience of equal value, OR A full refund of all amounts paid excluding third-party vendor costs already incurred Shuga Jet is not liable for any incidental costs incurred by the Client (including travel, accommodation, or other arrangements) arising from weather or force majeure cancellations.
  • 4.4 No-Show Policy Clients who fail to appear at the designated meeting location within 15 minutes of the scheduled start time without prior notice will be treated as a no-show. No refund or credit will be issued for no-shows.

5. HEALTH, SAFETY, AND ELIGIBILITY REQUIREMENTS

5.1 Weight and Physical Requirements Helicopter experiences are subject to weight restrictions imposed by our Aviation Partners for safety reasons. All participants must disclose their weight accurately at the time of booking. Shuga Jet reserves the right to refuse participation if weight limits are exceeded. Clients refused for undisclosed weight discrepancies will not be entitled to a refund.

5.2 Health Conditions

Participants with the following conditions must consult their physician before booking and must disclose the condition to Shuga Jet in writing: Heart conditions or cardiovascular disease Pregnancy (any stage) Epilepsy or seizure disorders Severe motion sickness or vertigo Recent surgery or medical procedures Any condition that may be affected by altitude or motion Shuga Jet and our Aviation Partners reserve the right to exclude any participant whose condition poses a safety risk, without refund.
  • 5.3 Age Requirements Participants must be a minimum of 2 years of age. Participants under 18 must be accompanied by a parent or legal guardian who must sign all waivers on their behalf. Shuga Jet reserves the right to refuse minors without appropriate supervision.
  • 5.4 Substance Use Participants who appear to be under the influence of alcohol, narcotics, or any impairing substances at the time of the experience will be refused participation with no refund issued.
  • 5.5 Safety Compliance All participants must comply with the safety briefing provided by our Aviation Partners and Shuga Jet coordinators. Failure to comply may result in immediate removal from the experience without refund.

DISABILITY AND ACCESSIBILITY POLICY

  • 6.1 Our Commitment Shuga Jet is committed to providing an inclusive and accessible experience for all clients. We strive to comply with the Accessibility for Ontarians with Disabilities Act (AODA) where applicable, the Canadian Human Rights Act, and Alberta's Accessibility Act (when proclaimed). We make reasonable accommodations to ensure clients with disabilities can enjoy our experiences.
  • 6.2 Disclosure and Advance Notice Clients with disabilities, mobility limitations, or accessibility requirements are encouraged to disclose their needs at the time of booking. At least 72 hours advance notice is required to arrange reasonable accommodations. We will work with you and our Aviation Partners to determine what accommodations are feasible and safe.
  • 6.3 Aviation Safety Limitations All accommodation requests are subject to the safety regulations and physical constraints of helicopter aviation as mandated by Transport Canada. Shuga Jet cannot guarantee that all accessibility accommodations can be fulfilled in all cases. Where accommodations cannot be safely provided, we will offer: A full refund of all amounts paid, OR A credit toward an alternative experience that can be accommodated
  • 6.5 Service Animals Service animals as defined under applicable Canadian law are welcome at our ground-based facilities. The accommodation of service animals in helicopter flights is subject to Aviation Partner policies and Transport Canada regulations. Please disclose service animal requirements at time of booking.
  • 6.6 Feedback and Complaints Clients who believe their accessibility needs were not reasonably accommodated may submit a complaint in writing to our Accessibility Coordinator at: Email: hello@shugajet.com | Subject Line: Accessibility Feedback We will respond to all accessibility complaints within 10 business days.

7. RELEASE OF LIABILITY, WAIVERS, AND ASSUMPTION OF RISK

  • 7.1 Inherent Risks Helicopter-based aerial experiences involve inherent risks including but not limited to: turbulence, sudden weather changes, mechanical issues, altitude effects, motion discomfort, and the general risks associated with aviation. By participating, you acknowledge and voluntarily assume all such risks.
  • 7.2 Mandatory Waiver All participants (and parents/guardians for minors) are required to sign Shuga Jet's Waiver and Release of Liability Form prior to participation. No participant will be permitted to board without a signed waiver. The waiver is a condition of participation and booking.
  • 7.3 Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW: Shuga Jet's total liability to any Client for any cause whatsoever shall not exceed the total amount paid by the Client for the specific experience giving rise to the claim Shuga Jet shall not be liable for any indirect, incidental, special, consequential, or punitive damages Shuga Jet is not liable for the acts, omissions, or negligence of Aviation Partners, which are independent contractors Shuga Jet is not responsible for loss of personal property, emotional distress, or disappointment not caused directly by Shuga Jet's gross negligence
  • 7.4 Aviation Partner Liability The aviation portion of all experiences is the sole responsibility of the licensed Aviation Partner. Claims arising from the aviation component must be directed to the Aviation Partner and may be subject to the Montreal Convention, the Aeronautics Act (Canada), and the Aviation Partner's own terms.

8. INTELLECTUAL PROPERTY AND CONTENT RIGHTS

  • 8.2 Marketing Rights Unless the Client opts out in writing prior to the experience, Shuga Jet reserves the right to use Experience Content (including images and video) for marketing, social media, and promotional purposes. Client faces and identifying information will be used unless the Client submits a written opt-out request before the experience date.
  • 8.3 Commercial Use Any commercial use of Experience Content by the Client (including sponsored posts, brand partnerships, or media licensing) requires prior written consent from Shuga Jet. Revenue-sharing arrangements may apply at Shuga Jet's discretion.
  • 8.4 Shuga Jet Brand Assets All Shuga Jet trademarks, logos, brand assets, website content, and package designs are the exclusive intellectual property of Shuga Jet Inc. and may not be reproduced, copied, or used without express written permission.

9. PRIVACY AND PERSONAL DATA

Shuga Jet collects and processes personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act (PIPA), and Canada’s Anti-Spam Legislation (CASL). By booking with us, you consent to the collection, use, and disclosure of your personal information for the purposes of delivering your experience, processing payments, communicating about your booking, and (with separate consent) marketing communications.

Our full Privacy Policy is available at www.shugajet.com/privacy-policy and is incorporated into these Terms by reference.

 

10. CLIENT CONDUCT AND CODE OF BEHAVIOUR

Shuga Jet is committed to maintaining a safe, respectful, and professional environment. All clients agree to:

  • Treat all Shuga Jet staff, Aviation Partner crews, and fellow participants with respect and dignity
  • Comply with all instructions from Aviation Partner crew at all times
  • Refrain from behaviour that is disruptive, aggressive, discriminatory, or harassing
  • Not engage in any illegal activity during the experience

Shuga Jet reserves the right to refuse service to, or remove from any experience, any client whose conduct violates this code, without refund. Shuga Jet operates a zero-tolerance policy for racial, sexual, gender-based, religious, or disability-related harassment.

Our full Privacy Policy is available at www.shugajet.com/privacy-policy and is incorporated into these Terms by reference.

 

11. COMPLAINTS AND DISPUTE RESOLUTION

  • 11.1 Internal Complaint Process All complaints must be submitted in writing to Shuga Jet within 30 days of the experience date. We will acknowledge receipt within 3 business days and provide a full written response within 15 business days.
  • 11.2 Mediation If a complaint cannot be resolved internally, both parties agree to attempt resolution through a neutral mediator in Calgary, Alberta before commencing legal proceedings.
  • 11.3 Governing Law These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any legal proceedings shall be brought exclusively in the courts of Calgary, Alberta.

12. AMENDMENTS AND UPDATES

Shuga Jet reserves the right to amend these Terms and Conditions at any time. Updated Terms will be posted on our website with a revised Effective Date. Your continued use of our services after such amendments constitutes your acceptance of the updated Terms. Clients with existing confirmed bookings will be notified of material changes by email.

 

13. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect. These Terms, together with the signed Waiver, Privacy Policy, and any written booking confirmation, constitute the entire agreement between the parties.

 

14. CONTACT INFORMATION

For questions, accessibility requests, or legal notices, please contact:

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